**TechDriven Refund Policy**

At TechDriven, we want to ensure that your shopping experience is as hassle-free as possible. We understand that there may be occasions when you need to request a refund. Please take a moment to read our refund policy carefully, and if you have any questions or concerns, don't hesitate to reach out to our customer support team for assistance.

The provision of goods and services by TechDriven is subject to availability. In cases of unavailability, TechDriven will refund the
client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

**1. Eligibility for Refunds**

To be eligible for a refund, your request must meet the following conditions:

- You must initiate the refund request within 30 days of receiving your order.
- The product must be in its original condition, including all packaging, accessories, and documentation.
- The product should not show signs of misuse, damage, or tampering.
- Refund requests for downloadable software, gift cards, and personalized/customized items may not be accepted, unless the product is defective or not as described.

**2. How to Initiate a Refund Request**

To initiate a refund request, please follow these steps:

- Contact our customer support team via email or our dedicated customer support hotline.
- Provide your order number, contact information, and a detailed explanation of the reason for your refund request.
- If your request is related to a defective product or an incorrect item received, please include clear photos or videos illustrating the issue.

**3. Refund Process**

Once your refund request is received and reviewed by our team, we will notify you of the approval or rejection of your refund. If your request is approved, the following steps will be taken:

- We will provide you with instructions on how to return the product to us. You will be responsible for shipping the item back to us, unless the return is due to an error on our part.
- Once we receive and inspect the returned product, we will process your refund within a reasonable timeframe. The refund will be issued to the original payment method used during the purchase.
- Please allow 5-10 business days for the refunded amount to appear in your account, as processing times may vary depending on your payment provider.

**4. Non-Refundable Items**

Certain items are generally non-refundable, including:

- Downloadable software products (unless they are proven to be defective).
- Gift cards and e-gift cards.
- Personalized or customized items (unless they are defective or not as described).
- Items returned without the original packaging and accessories.

**5. Shipping Costs**

Shipping costs for returning items are non-refundable, unless the return is due to an error on our part or the product is proven to be defective.

**6. Damaged or Defective Items**

If you receive a damaged or defective product, please contact us immediately. We will arrange for the return of the item at our expense and provide you with a replacement or refund, as per your preference.

**7. Contact Us**

If you have any questions or concerns about our refund policy or wish to initiate a refund request, please contact our customer support team via email at [support@techdriven.com] or by calling our customer support hotline at [Phone Number].

TechDriven reserves the right to update or modify this refund policy at any time. We recommend reviewing this policy periodically to stay informed about any changes. Your continued use of our website and services implies acceptance of our refund policy.